• How can I pay my Parking Charge Notice (PCN)?
    Payment can be made by cheque, postal order or in cash in the post to:
     
    Corporate Services (Parking Management)
    P.O. Box 26
    HEREFORD
    Herefordshire
    HR4 8ZS
     
    We recommend that cash is sent by registered post. 
     
    Alternatively you can pay by credit or debit card online, please CLICK HERE. There is no charge for paying using a debit card. Paying by credit card will incur a 1.5% surcharge. You can pay using the following credit cards.
  • I have received a Parking Charge Notice and I don't think I should have.
    If you feel that a parking charge notice has been issued to you incorrectly then please contact us by email at appeals@cspmparking.co.uk or in writing to:
     
    Appeals Department
    Corporate Services (Parking Management)
    P.O. Box 26
    HEREFORD
    Herefordshire
    HR4 8ZS
     
    We will acknowledge receipt of your appeal within five working days and you will receive an appeal decision within 14 working days. Appeals must be made in writing within 28 days of the date of issue of the PCN. Whilst we are considering your appeal charges will be put on hold pending the outcome of your appeal. A further period will be allowed for the discounted payment should your appeal not be upheld.
  • You have declined my appeal, can I appeal against your decision?
    You will have been given a ten digit code for use with the Parking on Private Land Appeals Service (POPLA) with our letter declining your appeal. You may be able to appeal to POPLA on the following grounds:
     
    The vehicle was not improperly parked: e.g. that the vehicle was not parked where stated on the parking charge notice; that you believe you were still within the time you paid for parking, that your paid parking ticket was clearly displayed or that the conditions were not properly signed.
     
    The parking charge exceeded the appropriate amount: e.g. that you are being asked to pay the wrong amount for the parking charge or that the charge has already been paid.
     
    The vehicle was stolen: e.g. that the vehicle was improperly parked after being stolen. However, the fact that someone else was driving your vehicle, for example a family member, friend or colleague, is not in itself a valid ground for appeal. The fact that you told the driver that they could only use your vehicle on condition they did not get any parking charge notices is not valid grounds for appeal.
     
    I am not liable for the parking charge: e.g. that you had sold the vehicle before, or bought it after, the alleged improper parking. However, the fact that you had paid to park the vehicle in the first place (even if, for example, the paid parking ticket was not clearly displayed) is not in itself valid grounds for appeal.
     
    You cannot appeal against the parking charge notice on the ground of mitigating circumstances.
     
    For more information on whether you can appeal through POPLA you can visit www.popla.co.uk
  • There is an unauthorised vehicle parked in my space, can you help?
    Our parking officers make regular patrols to your car park in order to try and ensure that your parking space is kept free from unauthorised users at all times.
     
    If you have a specific issue with an unauthorised vehicle and you wish to let us know, please use the email form on our REPORT page or you can email us at mail@cspmparking.co.uk and our control office will instruct our parking officers to investigate the matter for you.
     
    Please ensure that you have informed us of...
     
    1. The Name and Location of the Car Park.
    2. The Vehicle Registration Number (VRN).
    3. The Vehicle Make and Model (if known).
    4. Your Name.
    5. Your Contact Telephone Number. 
     
    Please note since a change in the law, we are not permitted to clamp or tow-away vehicles within the UK. Abandoned vehicles are beyond our remit and should be reported to the Police or contact our office by email for advice.
  • How can I contact you?
    You can contact us by email at mail@cspmparking.co.uk or in writing at...
     
    Corporate Services (Parking Management)
    P.O. Box 26
    HEREFORD
    Herefordshire
    HR4 8ZS
     
    Visitors to our offices are strictly by appointment only.
     
    If you are still unable to find the answer to your question please email our office and we will be pleased to help you or you can telephone our office on 0845 643 6982. 
     
    Please note we are unable to discuss specific parking appeal enquiries on the telephone - all calls are recorded for security and training purposes.
     
    Please note: Corporate Parking Management has a duty of care to ensure that both frontline parking officers and office based staff are not at any time treated disrespectfully. The company will not tolerate abusive, intimidating or aggressive behaviour in any form. We operate a zero tolerance approach and will take legal action under the Public Order Act on every occasion. All calls are recorded for training and security purposes.

FROM CONCEPT TO COMPLETION
WE TAKE CARE OF EVERYTHING FOR YOU

Corporate Services (Parking Management).

Mortimer House
Holmer Road
HEREFORD
Herefordshire
HR4 9TA

Tel: 01432 371297
Email: hello@cspmparking.co.uk